Is your product harm to any animals ?
Our products which are offered are not harmful to animals
What’s payment do your company accept ?
We accept Paypal or Skrill(moneybookers) (both need extra 5% fee), bank transfer HSBC,Western Union,Credit card,Escrow etc payments way.
When will Shipping my order ?
for samle or retail orders normal shipping 2nd day after your payment down,for bulk order or customized order normal take 5-10 days.
What’s shipping company you cooperated with ?
We have partnered with many reputable shipping companies for the many destinations we service worldwide. These include Singpost,HK Post,Sweden Post,Holland post,DHL,TNT,EMS and all your orders must be can track online after shipping.
How long time Can I get my goods ?
Post shipping normally to Europe ,South Asia ,USA,Canda about 10-15 days ,to South America /Russia normal take 30-40 days ,if meet holiday like Xmas day maybe delay longer.
DHL ,TNT ,Fedex express shipping normal take 4-6 working days to Europe ,Canda ,USA, to other Countries maybe a little longer 5-10 days ,if holiday maybe longer delay.
Anyway ,Hope you understanding ,SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
How long warranty for my products ?
Our all Electronic products Warranty for 12 months quality insured.
IF my product defective or need repaired ,how i need to do with it ?
If you found your item defective ,you need contact us asap after you open the parcel and need tell us defective details ,we will replace new one for you.
IF your items need to repaired after you used ?
give us your order number for you need repair items with warranty period and Shipping cost is bear by both seller and buyer in half.
My pets is what ______, is it O.K. to use your products here ?
IF you worry about the product if work in your pets ,you can tell us your request function or signal details ,we can make test and 100% sure working for you before shipment.
I’m a Reseller ,Government contractor,Educator – Qauntity prices discounts ?
yes ,we welcome Reseller/Wholesaler/Importer/Pets hospital/Pets lovers groups and Dsitrubutors cooperation and we will give you best price.
What if I have a questions not listed on the FAQ?
Please send us email to Sales@petsdogcollar.com for inquiry ,thanks